Our Code of Conduct outlines the expectations of how we behave as individuals, towards each other and those we serve. It applies across the whole organisation, including our Board of Directors, Leadership Team, employees, volunteers, contractors, sub-contractors, partners, and others.

We are open to receiving complaints or concerns from anyone, especially those most vulnerable.

• How to make a complaint or express a concern.
• What to do if you receive a complaint or concern. 
• If you contact Stopline, what happens next? 
• Speaking Up Policy

If you believe Caritas Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website.

If your matter involves a Caritas Internationalis Member Organisation you can make a complaint to the Complaints Handling Officer. For further information see the Caritas Internationalis Our Safeguarding and Integrity.

To make a complaint or give feedback about donations, contact Supporter Services or dial 1800 024 413.

For other types of complaints, e-mail the Complaints Focal Point.

To make an anonymous or whistleblower complaint contact Stopline.

We will not tolerate any form of child abuse or sexual exploitation. At Caritas Australia, we take our duty of care towards children very seriously. We commit to the protection of children from all types of harm, abuse and exploitation when delivering our aid and development activities both overseas and within Australia. Read our Child Protection Policy. 

We strive to uphold the Catholic Social Teachings of Dignity of the Human Person, Subsidiarity, Participation and Solidarity in our work and interactions with others. We do not tolerate any kind of sexual exploitation, abuse or harassment (SEAH). We are committed to preventing and addressing SEAH throughout our organisation, with partners, in programs and in all that we do. Read our Preventing Sexual Exploitation, Abuse and Harassment Policy.

• Diversity, Equity and Inclusion Policy
• Communications and Transparency Policy
• Conflict of Interest Policy 
• Privacy Policy
• Development and Humanitarian Policy 
• Volunteering Policy

Read our Constitution.

We are a member of the Australian Council for International Development (ACFID). This means that we are signatory to the ACFID Code of Conduct, which is a voluntary, self-regulatory sector code of good practice. As a signatory we are committed and fully adhere to the ACFID Code of Conduct, conducting our work with transparency, accountability and integrity. For more information on the Code, visit the ACFID website www.acfid.asn.au or email ACFID. We are committed to the ACFID Fundraising Charter.